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ABOUT THE SERVICE

Who is eligible for membership?

The Chalkboard Plus Educator Program is available to Canadian educators with a registered school board or school email domain. To find out if you are eligible for membership please check with your Human Resources department.

If you are interested in becoming a registered school/school board on Chalkboard Plus please contact us directly at (416) 236-4985 or toll free at 1-800-761-7523 Monday to Friday from 9:00 am – 5:00 pm.

Do I need to register?

Yes, you will need to register and create a user name and password to access the site and service. To register, you will need to fill out your name, and school board email address. 

How much is the discount?

For personal perks on Perkopolis, most products and services offered will be at a lower rate than direct retail purchase. Tickets are discounted 10 – 65%. On occasion Perkopolis will offer premium tickets to shows/events that are in high demand. In this case, tickets will be sold for slightly more than retail. These tickets will clearly identified as being Premium and not Discounted. Other discounts range from 15% up to 75% and are exclusive to Perkopolis members.

As for the Chalkboard Plus Marketplace, discounts will vary but either match or improve on the vendors’ market offer.

DELIVERY (for Personal Perks on Perkopolis)

How are tickets delivered, and is there a delivery charge?

The following options are available on our website:
• Standard Canada Post: 2-7 business days depending on your location.
• Express Post: 2-3 business days.
• E-tickets (Available Monday-Friday / From 9am-4pm EST).
• Pick up at Perkopolis office: 3080 Yonge Street, Suite 4010 Toronto, Ontario, M4N 3N1
(Available Monday-Friday / From 9am-5pm EST. Same day pickup is available, please call to confirm stock availability).

*Please note that there are some specificities on some items. Please check the FAQ tab of your event or item for availability.
*Please note that for hard stock items, such as: Cineplex tickets or Dave and Busters cards, if the order exceeds $150 (after taxes) the items are shipped by Express Canada Post only.
*Please note that we only ship within Canada.

What happens if my tickets are lost or stolen?

It is the responsibility of the person making the purchase to inform Perkopolis in a timely manner (prior to an event) if they have not received the purchase. Only you know if your purchase has not been received. Perkopolis will not accept any responsibility for any purchases that have not been received by the client, for which Perkopolis has not been informed in advance.

Please ensure you have entered all the correct shipping information. Tickets cannot be replaced if an incomplete or inaccurate mailing address and/or incorrect email is supplied to Perkopolis. If our email has been sent to your Junk or Bulk mail folder, you can prevent this from happening again by adding our email address to your contact list.

Shipping Address

Tickets cannot be replaced if an incomplete or inaccurate address is supplied to Perkopolis.

PAYMENT (For Personal Perks on Perkopolis)

What payment methods are available?

Please be advised that the system may reject types of cards, such as: visa/Mastercard debits and/or pre-paid/gift cards. Major Credit Cards are preferred, including VISA, AMEX and MC. The system may accept your visa/debit, but please bear in mind that these cards are subject to different terms. When you use a Visa/Debit to make a purchase there is no way for the system to authorize the funds, therefore the funds are debited from your banking account instantly. If Perkopolis needs to amend your order in any way, the authorization amount will re-adjust to the final transaction amount, and a credit for the original authorization will be credited to your account.
*Please note: If you are having issues making a card payment, you can come to our office at 4010-3080 Yonge Street and pay by cash. However, you will need to provide exact cash as we do not provide change

What about taxes and service charges?

Taxes as well as any service charges have been included in the price of many of the tickets and items on our website. However, there are cases where the taxes are charged upon checkout, if so, this information will be listed on the item description prior to purchase. We charge $1.95 + tax for e-tickets and $2.25 + tax for regular mail. The cost also includes our service fees.

Are there refunds on tickets?

All tickets are sold as final sale. There are no refunds, cancellations (unless advised by the vendor), exchanges or date changes. Pricing and availability are subject to change at any time. For events and performances once your order has been billed and your seats have been reserved you are responsible for the purchase.

Regarding weather, theatres are committed to honoring performance schedules. All performances proceed as scheduled despite weather conditions and traffic delays. We regret that tickets not used due to inclement weather, traffic delays or TTC closures cannot be refunded or exchanged.

OTHER

Who do I contact if I need assistance or if I experience problems with the website?

If you require assistance while placing an order or if you experience any problems while using the Chalkboard Plus website, you should contact Chalkboard Plus directly. Our regular business hours are Mon-Fri: 9am-5pm EST, the telephone numbers to reach us are (416) 236-4985 or 1-800-761-7523. Voice messaging is also available, so please leave a message and we will respond promptly. If you wish you can also email us at customerservice@chalkboardplus.com.

Shipping Address / Email Address

Tickets cannot be replaced if an incomplete or inaccurate address is supplied to Perkopolis.

It is the responsibility of the person making the booking to ensure that they have entered the correct e-mail address. Perkopolis will not accept any responsibility for any messages that have not been read by the client.

If our e-mail has been sent to your Junk or Bulk mail folder, you can prevent this from happening again by opening our e-mail and clicking on the ‘Not spam’ or ‘this is not spam’ button.